Admin

User Management

Navigate to Admin → Users to manage your organization's team.

Inviting Users

1. Click + Add User.
2. Fill in:

   Field	Description
   Name	User's full name
   Email	Login email address
   Password	Initial password (user should change this)
   Role	USER, ADMIN, or SUPER_ADMIN

3. Click Create.

Changing a User's Role

1. Find the user in the list.
2. Click Edit.
3. Change the Role field.
4. Click Save.

Deactivating / Deleting a User

Click the Delete icon next to a user. Deleted users lose access immediately.

Organization Management

(Super Admin only) — Navigate to Admin → Organizations to manage all organizations on the platform.

Creating an Organization

1. Click + Create Organization.
2. Enter the organization name.
3. Click Create.

New organizations start with no plan assigned. Assign a billing plan from Admin → Billing.

Editing an Organization

Click Edit on any organization to update its name or other settings.

Telephony Configuration

(Admin) — Navigate to Settings → Telephony to configure your organization's Twilio phone numbers.

After saving, click Sync Numbers to pull your available numbers from Twilio.

Security Notes

• Passwords are hashed with bcrypt — administrators cannot see user passwords
• After 5 failed login attempts, an account is locked for 15 minutes automatically
• Password reset emails expire after 1 hour
• All security events (lockouts, resets) are logged internally