Billing & Usage
Billing management requires Admin or Super Admin role.
Your Plan
Navigate to Billing in the sidebar to see your organization's current plan:
| Field | Description |
|---|---|
| Plan Name | Your current subscription tier |
| Plan Type | Subscription (monthly) or Pay-per-use |
| Monthly Fee | Fixed cost per billing period |
| Included Minutes | Call minutes included in your base fee |
| Per-Minute Rate | Cost per minute beyond the included amount |
Quota Status
The Quota card shows your current usage against your plan limits:
- Minutes Used — How many call minutes you've consumed this period
- Minutes Remaining — How many minutes are left before overage charges apply
- Status — Whether you can currently make calls
When your quota is exhausted, campaigns cannot start and individual calls will be blocked. Contact your administrator to review the plan or clear the quota.
Usage Analytics
The Usage section shows a date-range breakdown of your consumption:
| Metric | Description |
|---|---|
| Total Calls | Number of calls made in the period |
| Total Duration | Sum of all call durations (minutes and seconds) |
| Average Duration | Mean call length |
Use the date picker to filter by custom ranges — useful for monthly reporting or campaign-specific analysis.
Invoices
The Invoices section lists all billing invoices for your organization:
| Column | Description |
|---|---|
| Period | Billing period start and end dates |
| Monthly Fee | Base subscription cost |
| Usage Charges | Overage charges for minutes beyond the plan |
| Total | Invoice total |
| Status | PENDING, PAID, OVERDUE, or CANCELLED |
Plan Types
Subscription
You pay a fixed monthly fee that includes a set number of call minutes. Additional minutes are charged at the per-minute overage rate.
Best for: Organizations with predictable, consistent call volumes.
Pay Per Use
No fixed monthly fee. You pay only for what you use, at the per-minute or per-call rate.
Best for: Organizations with variable or occasional call needs.
Admin Billing Dashboard
Super Admins have access to the Admin → Billing section with organization-wide visibility:
- View and manage invoices across all organizations
- Assign or change billing plans for any organization
- Generate invoices manually
- Mark invoices as paid
- View system-wide usage overview